Cancellation and Refund

At Thendral Grocery Store, customer satisfaction is our top priority. We understand that sometimes orders may need to be modified, canceled or refunded. Our policy is designed to be fair and transparent while ensuring a hassle-free shopping experience.

Order Cancellation Policy

1. Before Dispatch: Customers can cancel their order before it is dispatched from our store. To cancel an order, please contact our customer service team with your order details.

2. After Dispatch: Once an order has been dispatched, cancellation is not possible. However, customers may return the order under our return policy guidelines.

3. Store Pickup Orders: If an order is not collected within 24 hours of the scheduled pickup time, it will be automatically canceled.

Refund Policy

1. Eligibility for Refund:

   • Refunds will be provided for products that are found to be defective, expired, or incorrect upon delivery.

   • Perishable items, such as dairy products, fruits, and vegetables, are non-refundable unless they are spoiled or damaged upon arrival.

   • Products must be returned in their original packaging and unused condition to qualify for a refund.

2. Process for Refund:

   • Customers must report any issues with their order within 24 hours of delivery or pickup.

   • Refund requests can be initiated by contacting our customer support team via phone or email with a clear description of the issue and relevant proof (photos, invoice, etc.).

   • Once the request is approved, refunds will be processed within 5-7 business days via the original payment method.

3. Non-Refundable Items:

   • Opened or used food products unless they are defective.

   • Discounted or clearance items.

   • Products damaged due to mishandling by the customer.

Exchange Policy

• Customers may exchange products for the same or equivalent value if they receive a damaged or incorrect item.

• Exchanges must be requested within 24 hours of purchase with proof of the issue.

For further assistance, contact our customer service at [+91 90804 89322]. We appreciate your trust in Thendral Grocery Store and strive to serve you better!