Shipping and Delivery

At Thendral Grocery Store, we are committed to delivering fresh and high-quality groceries right to your doorstep. We strive to ensure a seamless and hassle-free shopping experience for our customers across Tamil Nadu. Please read our shipping and delivery policy below to understand our process.

Shipping Locations

We currently deliver across major cities, towns, and rural areas within Tamil Nadu. If your location is not covered in our service area, you can contact our support team for assistance.

Delivery Timeframe

• Same-Day Delivery: Orders placed before 12 PM will be delivered on the same day, subject to product availability and location.

• Next-Day Delivery: Orders placed after 12 PM will be delivered the following day.

• Standard Delivery: Delivery may take 1-3 business days depending on the location and order volume.

Delivery Charges

• Free Delivery: Available for orders above ₹999.

• Standard Delivery Fee: ₹50 for orders below ₹999.

• Additional charges may apply for deliveries to remote areas.

Order Processing

Once an order is placed, our team processes it immediately. You will receive an order confirmation via SMS or email, followed by a notification when your order is out for delivery.

Delivery Process

• Our delivery agents will contact you before arriving at your location.

• Please ensure that someone is available to receive the order at the specified delivery address.

• In case of non-availability, we will attempt a second delivery or reschedule based on your preference.

Returns and Refunds

• If you receive a damaged or incorrect item, please report it within 24 hours of delivery.

• Replacement or refunds will be processed based on the nature of the issue.

• Perishable items cannot be returned but may be eligible for refunds in case of quality issues.

For any queries related to shipping and delivery, please contact our customer support team at +91 90804 89322

.Thank you for choosing Thendral Grocery Store for your daily grocery needs!